Terms of Service

Return Policy

At Pool Heater Direct, we want you to be completely satisfied with your purchase. If you need to return a pool heater, please review our return policy below:

  • Pool heaters may be returned within three (3) business days of delivery.
  • The pool heater must be unopened and in its original packaging to be eligible for a return.
  • Return shipping costs are the responsibility of the customer.
  • To initiate a return, please contact us directly, and we will arrange the return process for you.

Privacy Policy

Pool Heater Direct values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.

Information We Collect

  • Personal Information: When you place an order or contact us, we may collect your name, email address, phone number, billing/shipping address, and payment details.
  • Non-Personal Information: We may collect browsing data such as IP addresses, browser type, and pages visited to improve our website experience.

How We Use Your Information

  • To process orders and provide customer support.
  • To improve our website, services, and marketing efforts.
  • To send order updates, promotions, and important notices (you may opt out at any time).

Sharing Your Information

We do not sell or rent your personal information. We may share it with:

  • Payment processors and shipping providers to fulfill your order.
  • Service providers who help us operate our website and business.
  • Authorities if required by law.

Cookies and Tracking

We use cookies to improve your browsing experience. You can adjust your browser settings to disable cookies, but some website features may not function properly.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.

Your Rights

You may request access to, update, or delete your personal information by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Sales Tax

Pool Heat Direct charges sales tax for merchandise ordered on this website based on the applicable state sales tax rate and the location to which the order is being shipped.